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Every website needs a comprehensive set of site policies laying out the rules of interacting with your business. There are a range of site policies that should be displayed on our website to insure that your customers are informed as to how you do business. Policies you will want to be sure to cover include:
Privacy Policy: A detailed document that describes how you treat your customer’s information. Some websites sell the order information they receive from customers to third party marketing companies. If you do this, you should disclose this practice in your policy. Other companies do not disclose customer information for any reason. Either way you should clearly outline your policies online.
Terms of Service: This document lays out your terms and conditions for any service you render via your website. Typically, return policies, hours of operations, shipping, and customer service policies are published in your Terms of Service.
Disclaimers: Sites that sell products or services often have very specific disclaimers that are required by law to be displayed at various locations in the checkout process for your website. These disclaimers usually accompany products that might affect consumer safety. You will want to review all your products and update any disclaimers regularly to reflect changes in laws and regulations.
DCMA – If your website allows your customers to post comments, upload images, or files then you will need to publish a DCMA notice on your website. The Digital Millennium Copyright Act (DMCA) is a United States copyright law that enforces digital copyrights. Your website must provide a takedown notice procedure that clearly outlines the steps you will take to enforce third party copyrights.
These are just a few of the policy documents you will likely need to publish on your website. Catfish Software offers assistance in identifying standard notices that your website should publish to protect your business online.
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Site Policy Planning
