Your online reputation is established through word of mouth in social networks, message boards, blogs, and user comments posted online. In the course of conducting your business even if you strive to maintain excellent customer service practices, there will be critics of your process, products, and services.
Reputation management is the activity of actively tracking your company profile online by searching the net for comments, reviews, articles, and other media content that may or may not reflect your company positively. Through a process of data gathering, and problem identification we can establish when, where, and what is posted about your company and develop a strategy to offset negative comments.
Ongoing monitoring allows you to react quickly to any comments being posted about your products or services. Mediation processes include outreach to dissatisfied customers, counter claim postings in defense of reputation, and ongoing efforts to remove negative comments by contacting site owners that post the comments and engaging them in a conversation about removing the content.
Catfish Software conducts reputation management programs for its clients and can help you establish a plan and monitoring services to protect your reputation online. Contact us today to learn more about our reputation management services.
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Reputation Management
