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Home Glossary

A Glossary of Terms Used By Catfish Software

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Term Definition
Email Marketing

Email marketing consists of the regular distribution of emails to targeted recipients. An extreme form of email marketing is spamming where recipients are sent email messages blind, that is, the email recipients did not subscribe or have not enrolled to the newsletter mailing list. Aside from newsletters, special offers and other notices or solicitations may also be sent to the subscribers.

Reputation Management

A form of crisis management on the web, reputation management is a method which uses various tools that are used to defend against bad publicity or an attack on a company's personality or community reputation. It refutes the bad information by posting to forums, comments, blogs, social media and other websites.

Search Engine Optimization

Search engine optimization or SEO is a set of processes which aim to raise a website's rankings on search engines. The process used is in continuous fine-tuning and revision due to the continuous updates of how a search engine determines the rankings. Current popular methods rely on the significance of a referror website to the target URL.

Social Networks

Social networks are websites which offer the users the chance to connect with their colleagues, friends, family or school mates. Social networks include Facebook, MySpace, Friendster, Multiply and the like. The basic feature of a social network is the capability to search for other members given a set of parameters.